These terms set out how your main300 account works — what you can do, what we expect, and how we handle your transactions through Touch 'n Go eWallet and Bank Transfer. Read through them before you start, so there are no surprises when you fund your account or access the lobby.
Touch 'n Go eWallet accepted
Bank Transfer supported
Access subject to local law
Account-holder obligations apply
POLICY FOUNDATION
How These Terms Apply to Your Account
By opening and using a main300 account, you agree to these terms in full. They cover everything from how you fund your account — whether that is through Touch 'n Go eWallet or a Bank Transfer via FPX — to how we handle disputes and what happens when account rules are not followed. We may update these terms from time to time. When we do, the revised version is posted here and takes effect immediately upon publication. It is your responsibility to check back periodically. If you continue using your account after an update, that counts as acceptance of the revised terms. Access to main300 and its features depends on local law and is available only where permitted in eligible regions. We do not represent that the platform is lawful in every jurisdiction, and it is your responsibility to check the rules that apply where you are. Transactions processed through Touch 'n Go eWallet and Bank Transfer are subject to the terms of those payment services in addition to ours. If a conflict arises between those terms and ours, ours apply to the extent they concern your main300 account specifically.
Touch 'n Go eWallet
Bank Transfer
FPX online banking
DuitNow transfer
WHAT THIS COVERS
Where These Terms Apply
These terms do not cover everything equally. Some parts of your experience — account access, payments, site content and third-party services — fall under different rules. Here is how the scope breaks down so you know exactly where these terms sit.
Account Access
These terms govern login, account registration, identity checks and the actions you take once signed in. Any restriction on your account — temporary or permanent — falls within this scope and is handled under these terms.
Transactions
Deposits made through Touch 'n Go eWallet or Bank Transfer, and any withdrawals to your registered wallet, are covered here. The amounts, limits and verification steps shown in your account at the time of the transaction are the ones that apply.
Site Content
Game titles, lobby listings and promotional content on main300 are subject to these terms. We may update, add or remove content at any time. What you see in the lobby reflects the current state of available titles.
Third-Party Services
Payment providers like Touch 'n Go and Bank Transfer networks, as well as game studios whose titles appear in the lobby, operate under their own terms. We are not responsible for the policies or actions of those third parties.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
You have several practical paths available to you as an account holder. Your transaction history — including every Touch 'n Go eWallet deposit and Bank Transfer — is logged and accessible from within your account dashboard after login. If a record looks wrong, you can raise a correction request directly through the support channel. Account details such as your registered email, phone number and preferred payment method can be updated from the account settings page; some changes may require identity verification as shown in those settings. If you have a question about how a specific clause applies to your situation, our support team is the right first contact. We aim to respond to account queries through the live chat or email path listed in the support section of this page.
Review Transaction Records
Your full deposit and withdrawal history is available in the account dashboard. Each entry shows the method used — Touch 'n Go eWallet or Bank Transfer — and the amount processed.
Correct Account Details
Update your registered contact details or linked payment method from account settings. Fields that require verification will prompt you through the steps shown on that screen.
Raise a Terms Query
If a clause is unclear or you think a term has been applied incorrectly to your account, contact support via live chat or email. Provide your account ID and the specific section in question.
Request Account Support
For account suspensions, payment holds or access issues, the support team can review your case. Response steps and expected paths are shown in the support section below.
CONTACT OUR TEAM
How to Reach Us About These Terms
Questions about how these terms apply to your account can go through any of the channels below. For payment-related queries — especially anything involving your Touch 'n Go eWallet or Bank Transfer transaction — have your account ID and the transaction reference ready when you write in.
Live Chat
Open the chat window from any page on main300 while logged in. This is the fastest path for account and payment questions.
Email Support
Send your query to our support address listed in your account settings. Include your account ID and the relevant terms section for a faster response.
Account Help Centre
The help section inside your account covers common terms questions, payment steps and account management. Check there first for answers to standard queries.
HOW WE HANDLE YOUR DATA
Data, Cookies, Security and Retention
Your account data — including payment records from Touch 'n Go eWallet and Bank Transfer transactions — is held securely and used only to operate your account and comply with applicable rules. We do not sell your personal data to third parties. Here is a summary of the four areas that matter most to account holders.
Data Handling
We collect the information needed to verify your account, process your transactions and resolve disputes. This includes your registered contact details and the payment methods you use. Data is processed in line with applicable privacy rules for eligible regions.
Cookies
main300 uses cookies to keep you logged in, remember your preferences and understand how pages are used. You can manage cookie settings through your browser. Disabling certain cookies may affect how some account features work.
Account Security
Your account is protected by password authentication. We recommend using a unique password and logging out on shared devices. Suspicious activity on your account should be reported to support immediately via live chat.
Retention and Changes
Transaction records are retained for the period required by applicable rules. If you want to request changes to your account data or have a retention question, contact support with your account ID and the specific request.
COMMON TERMS QUERIES
Frequently Asked Questions About These Terms
Here are the questions we hear most often about how these terms work. If yours is not covered here, reach out through live chat or email support.
Do these terms apply to both Touch 'n Go eWallet and Bank Transfer deposits?
Yes. All transactions processed through your main300 account — including Touch 'n Go eWallet top-ups and Bank Transfer deposits — are subject to these terms. The payment provider's own terms also apply alongside ours for the portion handled by their service.
Can main300 change these terms without notice?
We post updates here as soon as they take effect. We do not always send individual notices, so it is worth checking this page if you have been away for a while. Continuing to use your account after a change means you accept the updated terms.
How do I dispute a transaction that does not match my records?
Check your account dashboard first — the transaction log shows the method, amount and timestamp for each entry. If the record still looks wrong, contact support via live chat with your account ID and the transaction reference. We will review it against our records.
Is my account accessible from all regions in Malaysia?
Access depends on local law and is available only where permitted in eligible regions. We do not confirm availability for every location. Check the access and eligibility information shown during registration or in your account settings.
What happens to my data if I close my account?
Transaction records and account data are retained for the period required by applicable rules, even after an account is closed. If you have a specific data request, contact support with your account ID and the details of what you are asking for.
How do I update my registered payment method under these terms?
Go to account settings and follow the fields shown there for updating your payment details. Some changes — like linking a new Touch 'n Go eWallet or Bank Transfer account — may require identity verification steps as displayed on that screen.