main300 Privacy Policy: How We Handle Your Account Data
This policy explains what information we collect when you use main300, how it is used to keep your account secure, and what choices you have over your own records. Your account details, transaction history — including Touch 'n Go eWallet and Bank Transfer activity — and browsing behaviour on this site are all covered here. Access to our platform depends on local law and is available where local law permits.
Account Data Protected
Touch 'n Go eWallet Transactions Covered
Bank Transfer Records Included
Malaysia-Focused Policy
POLICY SCOPE DETAIL
How We Collect and Use Your Information
When you open an account with main300, we collect the details you submit during registration — name, contact information, and the payment method you choose, whether that is Touch 'n Go eWallet, Bank Transfer, or another supported local rail. We use this data to process your deposits, verify your account wallet, and deliver the account experience you expect. Browsing data such as pages visited, session duration, and device type is collected automatically to keep the platform working correctly on your screen. We do not sell your personal data to third parties. Data shared with payment processors — including those handling DuitNow and FPX transactions — is limited to what each processor needs to complete your transaction. Retention periods vary by data type: account records are held for as long as your account remains active and for a reasonable period after closure to meet any applicable obligations under local law. Where local law requires us to hold or discard data within a specific timeframe, that requirement takes precedence. You may contact our support team at any point to ask which records we hold about you.
Touch 'n Go eWallet
Bank Transfer
DuitNow
FPX
Account Wallet Records
WHAT THIS COVERS
Where This Policy Applies
This policy applies to all activity on main300 and to information you provide when interacting with your account. The sections below clarify what falls inside and outside its scope so you know exactly what is covered.
Account Access
Everything tied to your registered account — login activity, profile details, wallet balance, and transaction records for Touch 'n Go eWallet and Bank Transfer deposits — is covered by this policy and handled according to the rules described here.
Transactions on Site
Payment events processed through main300, including DuitNow transfers and FPX online banking sessions, fall within this policy. Records of these events are retained in your account history and are accessible to you after login.
Site Content and Cookies
Your interactions with site content — game lobbies, navigation paths, session cookies — are captured to maintain your session and improve page behaviour. Cookie preferences can be adjusted through your browser settings at any time.
Third-Party Services
Once you leave main300 or interact with an external payment gateway, that service operates under its own privacy terms. We are not responsible for data handling outside our own platform, including external wallet apps or bank portals.
YOUR ACCOUNT CHOICES
Actions You Can Take Under This Policy
You have practical options when it comes to the personal data we hold. You can review the transaction and account records stored against your profile by logging in and checking your account dashboard — deposit history, including Touch 'n Go eWallet and Bank Transfer entries, is listed there. If any detail on your profile is incorrect — a misspelled name or outdated contact number — you can update it directly in account settings. For records you cannot edit yourself, or if you want to raise a question about how your data is being used, our support team is the right contact point. We aim to respond to data queries within a reasonable period. If you decide to close your account, contact support to begin that process; we will explain which records are retained after closure and why.
Review Your Records
Log in and open the account dashboard to see your full transaction history, including all deposit and withdrawal entries linked to your account wallet.
Correct Account Details
Update your name, contact information, or linked payment preferences directly in account settings. Changes take effect on your next login session.
Raise a Question
If something in this policy is unclear or you want to know specifically what data we hold about you, reach out to our support team with your account details ready.
Request Account Closure
Contact support to close your account. We will confirm which records are kept after closure in line with applicable local law obligations before proceeding.
POLICY CONTACT PATHS
How to Reach Us About This Policy
For any question related to this privacy policy — a data query, a correction request, or a concern about how your information is handled — the channels below connect you to the right team. Have your account username ready to help us locate your records.
Live Chat
Open the live chat widget from any page on main300 to speak with our support team. This is the quickest route for account and data queries.
Email Support
Send a written query to our support address listed in the contact section of your account dashboard. Include your registered email and a brief description of your request.
Account Dashboard
Many data requests — viewing transaction records, updating contact details, checking wallet activity — can be handled directly inside your account without contacting support.
DATA HANDLING STANDARDS
How We Protect and Manage Your Information
Data security and clear retention rules are central to how main300 operates. We apply access controls so that only authorised processes can read your account records. Session data is handled over encrypted connections, and payment information — whether from a Touch 'n Go eWallet top-up or a Bank Transfer — is passed to payment processors rather than stored on our own servers. Cookie data collected during your session is used only for platform function and session continuity; it is not used for cross-site advertising profiles. If the way we handle data changes in a way that affects you, we will update this page and note the change date at the top of the policy.
Encrypted Connections
All account and payment data is transmitted over encrypted connections. This applies to login sessions, deposit flows, and account settings pages across both mobile and desktop access.
Limited Data Retention
We keep your data for as long as your account is active and for the period required by applicable local law after closure. You can ask our support team which specific records we hold at any time.
Payment Data Handling
Card and wallet details from Touch 'n Go eWallet or Bank Transfer flows are handled by the respective payment processors, not stored on our platform. We retain only the transaction reference needed to match your account record.
Policy Change Notice
When this policy is updated, the revised version is published on this page with a change date noted at the top. Continued use of your account after that date means you have seen the updated terms.
COMMON POLICY QUESTIONS
Privacy Policy: Frequently Asked Questions
These are the questions our account holders ask most often about data, access, and their rights under this policy.
What personal data does main300 collect when I register?
We collect the information you enter during registration — your name, contact details, and the payment method you select. If you use Touch 'n Go eWallet or Bank Transfer for your first deposit, those transaction references are also stored against your account.
Can I see all the data main300 holds about me?
Yes. Log in and open your account dashboard to review your transaction history, deposit records, and profile information. For records not visible in the dashboard, contact our support team with your account username and we will advise what is held.
How do I correct wrong information on my account?
Go to account settings after logging in. Most profile fields — name, contact number, email address — can be edited directly there. If a field is locked or you cannot find the right setting, reach out to support and we will update it for you.
Does main300 share my data with third parties?
We share data only with the payment processors needed to complete your transactions, such as those handling DuitNow and FPX flows. We do not sell personal data. Each processor receives only the minimum information required to process your payment.
How long does main300 keep my account data after I close my account?
Retention periods depend on local law and the type of record. We hold certain account and transaction data for the period required under applicable local regulations after closure. Contact support before closing your account and we will explain what is retained and why.
What should I do if I have a concern about how my data is being handled?
Contact our support team directly — via live chat on main300 or by email through the address in your account dashboard. Describe your concern and include your registered account details so we can locate your records and respond within a reasonable timeframe.
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